Echelon Row Smart Home Rowing Machine

UK Mainland

ORDERS UNDER £100 - DELIVERY £9.95

ORDERS OVER £99 - FREE DELIVERY!

Jordan and GymGear products will be delivered in approximately 2-4 working days.

Red Light Rising products will be delivered in approximately 3-5 working days.

Nautilus, StairMaster, Schwinn, and Star Trac products will be delivered in approximately 3-4 weeks.

Order confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be dispatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to dispatch your order.

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself. As per our couriers terms, delivery is to the nearest accessible ground floor point. If you need assistance please let us know and we can arrange an installation team to help you.

Where does Our Home Gym deliver?

We deliver across mainland UK. There may be additional charges for Ireland, the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, and Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote, either by email sales@ourhomegym.co.uk or by phone at +44 (0)203 5761137

Please be aware that larger items requiring delivery on a pallet will be curbside delivery.  

Installation

Installation is not included in the shipping price.  However, if you would like to arrange an installation please contact us.

Thank you for shopping at Our Home Gym. If you are not entirely satisfied with your purchase, we are here to help.

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to sales@ourhomegym.co.uk.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Once the right to cancel period has expired we may still accept returns, although additional charges will be applicable. However, these regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period.

Effects of Cancellation

If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than – 

(a) 14 days after the day we receive back from you any goods supplied, or 

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

To Return a Product To Us

Please make sure that the product was received by you in the last 14 days.

Send an email to sales@ourhomegym.co.uk

Your email should have the following information so that we can process a return.

• Your name
• Order reference number
• Your Address
• Email address
• Contact number
• Date of purchase
• Date the goods were received by you
• If you originally ordered multiple items, which do you want to return?

When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.

Sending A Return Back To Us

Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also, make sure that any courier shipment is fully insured to the value of the shipment (retail price).

Damaged Or Faulty Items Received By You

If you received a damaged or faulty product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By phone: +44 (0)203 5761137
• By email: sales@ourhomegym.co.uk

Placing An Order

Will I get confirmation of my order?

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.

I placed my order but did not receive a confirmation email. Why?

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: 

1. Our emails might be going to your junk or spam folder
2. There might have been a misspelling when you entered your email address during checkout
3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to info@ourhomegym.co.uk

What happens after I receive my order confirmation?
We check with our warehouse or suppliers to make sure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your payment method and reach out to you via email or telephone.

Why do you need my phone number?
Some of our delivery couriers require a contact number to ensure smooth delivery of your order. We won't give to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.

Is it safe to buy online through your website?
Absolutely. ourhomegym.co.uk strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.

Deliveries

Where do you deliver?
We deliver to the United Kingdom only.

Please Note: There may be additional charges for 'offshore domestic regions': the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.

Do you deliver outside of the United Kingdom?
No sorry, currently we only deliver within the United Kingdom.

How long does it typically take for your products to be dispatched?

Usually within 48 hours of processing your order but it can vary for different suppliers.

How long does it typically take for my purchase to arrive once it’s dispatched?

Usually 4-7 business days, however, some larger items can take longer. 

Can my order be delivered to a PO box?

Unfortunately not, we cannot deliver to PO Boxes.

Would you like some tips on how you use your new product? We offer a free 15 minute call with one of our qualified Personal Trainers with every purchase.

Contact us today to arrange your call!